Refund Policy
Last updated 11 July 2026. Operated by Waxverse.
Waxverse sells digital products (downloadable files, templates, workbooks) and Waxverse Studio, a monthly software subscription. This policy explains what you can expect if you change your mind or something goes wrong.
1. Free trial on Waxverse Studio
New Waxverse Studio subscriptions start with a 7 day free trial. You will not be charged during the trial. If you cancel before the trial ends you will not be billed. If you do not cancel, your card is automatically charged on the day the trial ends and the subscription renews monthly until you cancel.
2. Digital downloads (Starter Pack and one time products)
Downloadable files, including the Studio Starter Pack, unlock in your account the moment payment clears. Because these files are delivered instantly and cannot be returned, the sale is final once you have downloaded or opened any file in the pack.
If you have not yet downloaded any file, you can request a full refund within 14 days of purchase and we will cancel access. If a file is defective, corrupted, or does not match what was advertised, we will fix it or refund you in full regardless of whether you have downloaded it. Contact us if you are unsure.
UK and EU consumers: where Paddle's checkout captures your express consent to begin supply immediately and your acknowledgement that you lose the statutory right to cancel a digital content purchase once download begins (Consumer Contracts Regulations 2013 / Consumer Rights Directive 2011/83/EU), that statutory cancellation right will not apply from the point download begins. This does not affect your rights if the product is faulty, corrupted, or does not match its description.
3. Waxverse Studio subscription
The first paid billing period of a new Waxverse Studio subscription is covered by a 14 day money back guarantee from the day the trial ends and the first charge is taken. Later renewals are non refundable, but you can cancel at any time to stop future renewals. Cancellation takes effect at the end of the current billing period and you keep access until then.
After cancellation your saved data remains in your account for 90 days in case you return.
4. How to request a refund
Our payment processor Paddle handles all refunds on our behalf. There are two ways to request one:
- Visit paddle.net and search for your order using the email you paid with.
- Email hello@waxverse.com with your order email and the reason for the refund and we will process it with Paddle.
Refunds are returned to the original payment method. Most refunds land within 5 to 10 working days depending on your bank.
5. Cancelling a subscription
You can cancel Waxverse Studio at any time (including during the free trial) from the Subscription tab in your account, which opens the Paddle customer portal. Cancellation takes effect at the end of your current trial or billing period.
6. Precedence
Your mandatory statutory consumer rights and Paddle's Buyer Terms and Refund Policy always take precedence over anything on this page.
7. Contact
Questions about a refund or a subscription? hello@waxverse.com.